Vol. 2, Issue 4 (2017)
An experiential study of contemporary metro rail services: Commuters experience journey in modern Chennai city
Author(s): A Appu, Dr. SG Balaji
Abstract: Transportation plays an important role in the development of a country and is an indicator of social and cultural life of its citizens. Status of people in a state with respect to Education, Employment and Health gets affected by prevailing transportation system. So it is very important for any city to have an effective public transportation system and the same has to be managed to face upcoming, future challenges and to ensure effectiveness in their operations. The introduction of the Chennai Metro requires the identification of the changes brought out by it in the transport sector of the economy. Most importantly, Chennai metro contributes to the diversion of a very high proportion of current passenger traffic from road to Metro and serves part of the growing passenger traffic demand in Chennai. As a result, there will be a reduction in the number of buses, passenger cars and other vehicles carrying passengers on Chennai roads with the introduction of the Metro. The Metro also brings about a reduction in air pollution in Chennai because of the substitution of electricity for petrol and diesel and reduced congestion on the roads. The main aim of this research articles is to throw light on the experience journey of the commuters on metro train transportation system and also to study the ways and techniques followed by CMRL to retain existing passengers and also to attract new passengers in modern Chennai city.