Analysis of key linkages using path analysis in baldrige performance model for the manufacturing sector
Malcolm Baldrige National Quality Award Criteria for Performance Excellence represent an incorporated presentation management model. The model has evolved in parallel with high-performance management tradition and know-how of winning companies and experts in quality management. Evans (1997) proposed casual linkages among criteria elements-results and management practices-based on an input-output analysis and logical modelling. They can drive improved alignment, employee and customer satisfaction, and better results. The Baldrige criteria, as well as other national programs (such as Deming, NQI, EFMQ) and U.S. state-level versions of the Baldrige, are comprehensive, yet not prescriptive, so organizations may interpret them in a myriad of ways. However, little research to validate Baldrige criteria linkages have been performed. In this paper, the Visual PLS software is used to explore and validate some of the subjective beliefs that underlie the Baldrige framework. Specifically, they focus on the relationships among key external (exogenous) results and internal (endogenous) performance metrics.